Principal Software Engineer and Architect with 18+ years building large-scale, distributed systems across cloud, on-prem, and hybrid environments. Expert in Java/Spring Boot, microservices and event-driven architectures (Kafka, RabbitMQ), delivering high-availability, zero-downtime deployments for platforms processing 2M+ daily requests. Led architecture across enterprise, financial, and government programs (IRS), integrating real-time communications and contact center tech (Cisco UCCE/Finesse, Genesys) to improve reliability, performance, and cost efficiency. Optimize system performance and mentor teams to deliver measurable outcomes on AWS/Azure with Docker and modern CI/CD.
Designed and implemented SSO authentication using Finesse JWT tokens, decoding and parsing JSON to manage user permissions, and streamline secure access.
Owned the architecture and deployment of distributed REST microservices using Spring Boot and Docker, handling over 2 million daily requests with zero production downtime, for a credit card processing company.
Co-developed Azure-based web applications (C#, Razor, MongoDB), streamlining customer onboarding, and reducing manual data collection efforts.
Led technical design discussions, providing architecture validation, estimating delivery timelines, and aligning solutions with stakeholder requirements.
Designed and implemented Genesys CX chatbots, improving agent response times, and reducing overall contact center operational costs.
Architected dynamic Cisco Finesse JavaScript gadgets which used Spring Boot REST services to manage configuration data, post-call reporting, and analytics.
Architected and managed the 'Cohesion' Linux appliance, implementing advanced caching ad indexing strategies for Active Directory to support enterprise-wide directory search, and click-to-dial functionality.
Collaborated in the design and development of applications and Cisco Finesse gadgets integrated with the Calabrio recording platform, enabling precise recording control and metadata tagging for multiple government clients in California.
Led on-site architecture initiatives at E*TRADE, guiding the seamless migration from legacy CTI systems to modern Cisco Finesse platforms, ensuring minimal downtime and operational continuity.
Provided technical consultation and strategic guidance on enterprise telephony and directory solutions, aligning architecture decisions with client business objectives, and compliance requirements.
Coordinated cross-functional teams to implement scalable and maintainable solutions, improving system reliability, and enhancing the overall user experience for enterprise clients.
Architected and managed a Call Detail Record (CDR) analytics platform using PostgreSQL and Python, efficiently processing hundreds of thousands of records daily, with sharded data storage for high performance, increasing troubleshooting speed by 50%.
Designed and implemented UCCE scripts, internal web tools, and executive dashboards, improving contact center operations, agent efficiency, and real-time visibility into performance metrics.
Served as product owner and architect for internal REST services, enabling click-to-call, call routing, device control, and agent self-service capabilities across the enterprise, reducing calls to the telecom team by 30%.
Developed Java and web-based applications interfacing with Cisco CTIOS and internal CRM systems, integrating real-time agent control, screen pops, customer interaction logging, and transaction processing.
Mentored and guided junior engineers, facilitating onboarding, skill development, and successful integration into enterprise development projects.
Game and Simulation Programming Coursework, Devry University, Alpharetta, GA
Computer Science Coursework, Southern Polytechnic State University, Marietta, GA
AWS Essential Training for Developers, LinkedIn Learning (Online)
Software Architecture: From Developer to Architect, LinkedIn Learning (Online)
Genesys Cloud Edge: WebRTC, Genesys Beyond (Online)
Annual Certification Coursework: PCI, PII, PHI, GDPR, Anti-Bribery Laws